Returns, Exchange and Refunds
RETURNS, REFUNDS AND EXCHANGE POLICY
Last updated March 22, 2021
Thank you for your purchase at Fiji Rugby Online Store. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days in addition to the standard delivery times. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, you may send the item securely in its original packaging with the copy of the invoice, and mail your return to the following address:
Fiji Rugby Team,
Tappoo Pte Limited
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your refund, store credit or exchange. Please allow at least 3 to 5 business days from the receipt of your item to process your refund, store credit or exchange. Refunds may take 5-10 business days to appear on your credit card statement, depending on your credit card company, store credits will be processed within 1 business day. We will notify you by email when your refund, store credit or exchange has been processed.
For defective or damaged products, please contact our customer service via email below to arrange a refund, store credit or exchange.
- To initiate your refund, store credit or exchange, you will need to contact customer service for an agreement on either you will require a full or partial refund, store credit or an exchange of the item(s) which you purchased.
- If after reading this information, you feel that the amount of your refund was incorrect, please email us at: firstname.lastname@example.org
If you have any questions concerning this policy, please contact us at: (679) 9992644 or via email at email@example.com